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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephanie Caylor

Stephanie Caylor

January 11, 2026

5  out of  5
rating by Stephanie Caylor
"I contacted the office through email and someone responded within a day! They also send me reminders and are just very helpful!"
We responded:
"Thank you Stephanie for taking the review. We appreciate your kind words and the opportunity to work with you!"
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mandy Weaver

January 5, 2026

5  out of  5
rating by mandy Weaver
"Great experience. Mattie made everything quick and easy. It was very hands off for me as the customer."
We responded:
"Thank you Mandy for the kind words. It is truly our pleasure to work with you! Thank you for the opportunity!"
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Sara Reed

January 5, 2026

5  out of  5
rating by Sara Reed
"Love Matt’s team! Had him for insurance since I got my first car"
We responded:
"Thank you Sara! It is always a pleasure for us to work with you! Thank you again for taking the time to write a review. Your time and patronage are greatly appreciated. "
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kelly quinn

December 5, 2025

5  out of  5
rating by kelly quinn
"Chase answered and explained things so clearly and really gave me clear digestible information to make my best choices while being super patient and kind . Thank you!"
We responded:
"Thank you Kelly for taking the time to write such a nice review. Your time and business is appreciated. I will definitely pass on your sentiments to my team. Thanks again. "
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Keith E

December 4, 2025

5  out of  5
rating by Keith E
"Chance.... thanks again for the awesome service today! My 1st time ever changing insurance & he made it so easy. Ever need insurance, this is the agent to see."
We responded:
"Keith, I, along with Chance and our team, thank you so much for your kind review! In addition, thank you for the opportunity to assist you with your insurance needs. It is truly our pleasure to work with you! "
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Riley Slagle

November 7, 2025

5  out of  5
rating by Riley Slagle
"Very good to work with especially with chance very good and knowledgeable and really good as his job he is willing to do anything for the customer very valuable to the company"
We responded:
"Thank you Riley! We appreciate your great review, and the opportunity to assist you with your insurance needs. Chance is excellent to work with as well. Thanks again."
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Colton Hards

November 7, 2025

5  out of  5
rating by Colton Hards
"Good customer service and professional"
We responded:
"Thank Colton. We appreciate you and the time you took to post a review. It is our pleasure to work with you. "
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Michaela Gustafson

November 4, 2025

5  out of  5
rating by Michaela Gustafson
"We are so grateful to Matt Higgins State Farm for how they helped secure our homeowners insurance policy. Matt and his team were very responsive to our mortgage company and their many requests. We will definitely be using State Farm for all of our insurance needs!"
We responded:
"Thank you Michaela. We hope you enjoy your new home. It is always a pleasure to work with you!"
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Travis Carroll

October 20, 2025

5  out of  5
rating by Travis Carroll
"Great service and a team of helpful employess"
We responded:
"Thank you Travis. Your business and review are both greatly appreciated. I am blessed to have a great team. Thanks again. "
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Jennifer Hurrelbrink

October 17, 2025

5  out of  5
rating by Jennifer Hurrelbrink
"I switched to Matt Higgin State Farm and the service has truly been amazing and they are so very helpful and saved me big time on my car insurance! So glad I switched!"
We responded:
"Thank you Jennifer! We appreciated your words and are thankful to have the opportunity to serve you."
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shawn morgan

October 10, 2025

5  out of  5
rating by shawn morgan
"Had a conversation through texting about my coverage concerning towing."
We responded:
"Thank you Shawn. I appreciate your business, and my team and I also appreciate your review. "
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Scott_Lisa Evans

October 2, 2025

5  out of  5
rating by Scott_Lisa Evans
"Matt was the agent in Knox when I received my drivers license. A grown family, several towns and a few decades later, and our family is served by his office once again! Embracing texts or emails to help expedite my questions is just another tool to provide great service!"
We responded:
"Thank you for the very kind review. Time sure does fly by. 25 years and counting. We sincerely appreciate you and your family, along with the opportunity to assist you with your insurance needs. Thanks again. "
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Rebecca Edwards

September 4, 2025

5  out of  5
rating by Rebecca Edwards
"Staff at Matt Higgins State Farm are always kind, curteous an helpful. Highly recommend them."
We responded:
"Thank you Rebecca. I am blessed to have a great team. We appreciate you!"
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Ann Smith

August 13, 2025

5  out of  5
rating by Ann Smith
"State Farm is awesome and amazing and they care about their clients and they are always on top of needs here too. They get a 💯%and more we are very happy with our insurance company and they always make you feel welcome and kind and trustworthy and understanding. You all are terrific. Best insurance company for us. 🤩🙂😁"
We responded:
"Thank you so much for the review and the kind words. It is always a pleasure for me and my team to work with you. "
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Bigguygates

August 8, 2025

5  out of  5
rating by Bigguygates
"Great people. Helped me understand the process, even while I'm in the service In a different state."
We responded:
"Thank Noah. We truly appreciate your willingness to serve this great country. Thank you for the opportunity to assist you with your insurance needs. "
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andrew mcclaine

July 11, 2025

5  out of  5
rating by andrew mcclaine
"Been a customer for over 10 years! Highly recommended!"
We responded:
"Andrew, thank you for your continued patronage and your great review. We appreciate you, and the opportunity you provide us to assist you with your insurance needs. "
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Melia Montana

July 9, 2025

5  out of  5
rating by Melia Montana
"So easy to work with, my only regret was not calling and talking to them sooner! Great job guys!"
We responded:
"Thank you so much for the very kind review Melia. My team and I appreciate you and the opportunity to serve you. "
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Joann Busch

July 1, 2025

5  out of  5
rating by Joann Busch
"My experience with Matt Higgins State farm has been amazing and will continue to use them they help with every question I have"
We responded:
"Thank you Joann for the wonderful review and the opportunity to assist you with your insurance team. My team and I appreciate you. "
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Maddi Beichner

June 30, 2025

5  out of  5
rating by Maddi Beichner
"Matt Higgins is always willing to go the extra mile for me. He office staff Tessa and Chance are knowledgeable and very helpful! I highly recommend!!"
We responded:
"Thank Maddi! It always a pleasure to work with you and your family. We appreciate your kind words. I am blessed to have a great team!"
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Ryan Wetzel

June 20, 2025

5  out of  5
rating by Ryan Wetzel
"Very helpful and fast friendly service"
We responded:
"Thank you Ryan. We appreciate you and the kind review. "
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Amanda Parks

June 12, 2025

5  out of  5
rating by Amanda Parks
"Great people who care and really want to help. I moved 30 minutes away and still won't change agents. Thanks to all!!!"
We responded:
"Thank you Amanda. It has always been a pleasure to work with you over the years. Your kindness and patronage is greatly appreciated."
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James Mcfadden

June 2, 2025

5  out of  5
rating by James Mcfadden
"Always vary helpful"
We responded:
"Always a pleasure to work with you. Thank you James. "
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Kelly G

May 30, 2025

5  out of  5
rating by Kelly G
"Matt and his team are the best! Whether you are local or using them from a far they will go above and beyond to make sure you are taken care of. They are always very responsive and easy to work with. 100% recommend."
We responded:
"Thank you so much Kelly. It is always a pleasure to work with you. Your business and friendship is truly appreciated. "
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Alisha Pelkey

May 30, 2025

5  out of  5
rating by Alisha Pelkey
"Chance was very helpful, answered all my questions, and made the process easy—plus he’s super friendly and professional. Highly recommend!"
We responded:
"Thank you Alisha. I am lucky to have Chance. I appreciate your kind words and business. "
Profile photo of Stephanie Best

Stephanie Best

May 30, 2025

5  out of  5
rating by Stephanie Best
"My home office Matt Higgins is wonderful! They have been very helpful with an accident my son was in and also other issues I have had. Chance is wonderful, the whole team has been wonderful!"
We responded:
"Thank you Stephanie. It is always a pleasure to work with you. We appreciate your kind words. "